Preliminary Programme
Tuesday, 28 October 2025
12.00Check in and lunch
 Navigating the Scandinavian Retail - and Private Label Market
Insights into trends, industry leaders, data and opportunities in the Nordic region 
Speaker: Rasa Vaiciuniene, Consultant, Euromonitor International
 Retailers in Denmark: Store Tour Briefing
Speaker: Edgar Elzerman, Retail Consultant, ECI
 Visits to Major Retailers in Copenhagen
18:30Networking Reception at an Exclusive Location in Copenhagen
Wednesday, 29 October 2025
08.45Welcome and Introduction
 Accelerating Agility: Winning the Heart of the Ever-Changing Customer 
The dedication to stay ahead of customer behaviour trends 
Speaker: Malcolm Pinkerton, Global Head of Retail Insights, Kantar IQ
 ARetail Case Study: REMA 1000 Norge AS
How a retailer is making the difference in today’s challenging market 
Speakers: Eline Blaalid, Head of Product & Purchasing Private Label, Synnøve Reisæter Tveit, Head of Branding and Design Private Label,
REMA 1000 Norge AS
 Coffee Break & Networking
 Changing Dynamics of Consumer Behavior That Drives the Development of Private Label Share
Why the future of private label lies in the hands of the consumer
Speaker: Alexander Bilsing, Partner, Simon-Kucher
 Understanding the Customer on an Emotional Level     
A scientific and practical model for understanding the unconscious purchasing behaviour
Speaker: Sanne Dollerup, Partner, Institut for Kundetyper
 Lunch
 A Supplier Case Study: Agristo
Insights in developing a company-wide strategy for capturing market opportunities 
Speaker: Jon Heylen, CCO, Agristo, Belgium
 How to Grow Customer Loyalty and Become a 'Customer-First' Business
New strategies driving towards maximum customer satisfaction 
Speaker: Siro Descrovi, Customer Strategy Manager, Dunnhumby
 A Retail Case Study: United Nordic
The cross-border, strategic role of purchasing within a buying organization
Speaker: Steffen Winther, Chairman of the Board, United Nordic 
 Panel Discussion: Increased Customer Focus Becomes Conditional
An overview of today’s lessons and how to apply in your own organization
Panelists: Jon Heylen (Agristo), Mette Rothmann (Nopa Nordic), Elias Have (Coop Denmark)
Moderator: Edgar Elzerman, Retail Consultant
 Wrap-up and Afternoon Refreshments
16:00Shuttle to Copenhagen Airport